Support

Last updated: May 2026

Contact

Email: support@satya-ai.com
We aim to respond within 24–48 hours.

Account & sign-in

Cannot log in

Use the “Forgot Password” or “Reset Password” link on the login screen. If your reset email never arrives, check spam, then contact support.

Delete my account

Profile menu → Delete account. This permanently removes your messages, preferences, and subscription. Past Stripe invoices are retained per tax law.

Subscription & billing

Upgrade to Premium

Profile menu → Manage subscription (or visit /upgrade/). Payment is processed by Stripe; card data never reaches our servers. On mobile, the “Upgrade” button opens the web checkout in your browser.

Cancel my subscription

Profile menu → Manage subscription → Cancel plan in the Stripe portal. Premium access continues until the end of your current billing month.

Update my card

Profile menu → Manage subscription → Update payment method.

I was charged but didn’t get Premium

Stripe webhooks usually activate Premium within 1–2 seconds of payment. If your tier still says Base after 5 minutes, sign out and back in to refresh entitlement, then contact support with your Stripe receipt.

Refund request

Email support within 14 days of the charge.

Daily limits

I hit my daily limit

Limits reset at UTC midnight. Free plans get 30 chat / 10 TTS per day. Premium gets 150 chat / 80 TTS / 5 min of live voice / 10 file uploads per day. Tap “Upgrade” on the limit-reached screen for higher caps.

What counts as one chat message?

Each message you send counts as one toward your daily chat cap. Replies from Satya do not count.

Voice & microphone

Voice or microphone not working

Web: Allow microphone access when the browser asks. Check site settings if it was blocked.
Mobile: Enable microphone permission for Satya in your device Settings.

Voice agent (live)

Available on Premium only, capped at 5 minutes/day. The session ends automatically when the cap is reached.

App behavior

Slow or no AI responses

Check your internet connection. Try refreshing the page (web) or restarting the app (mobile).

Older chats are missing from the sidebar

Free plans only show the last 7 days. Older sessions are not deleted — upgrade to Premium and they reappear.

Privacy & data

What data is shared with AI providers?

Microsoft Azure OpenAI receives your message text with personal identifiers (name, email, phone, date of birth) replaced by placeholders. Age and gender are kept so responses can be tailored. See our Privacy Policy for details.

Data export

Email support to request an export of your account data. We’ll respond within 30 days.

Legal pages

Medical Disclaimer, Privacy Policy, and Terms are linked from the landing page and accessible at /disclaimer, /privacy, and /terms. If a link does not open, type the URL directly (e.g. app.satya-ai.com/privacy).

Other help

For anything else, email support@satya-ai.com with a short description and (if applicable) a screenshot.